Thank you for choosing our VR prescription lenses. We strive to ensure your complete satisfaction with our products. Please carefully read our return and refund policy below.
Eligibility for Refunds and Exchanges
Due to the customized nature of prescription lenses, returns and refunds are accepted under the following circumstances:
- The lenses received are defective, damaged, or incorrect due to our error.
- The prescription provided was not accurately followed by us.
- Please note that the shipping costs are non-refundable.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] within 30 days of receiving your order.
- Provide your order number, a description of the reason for return, and clear photographic evidence if applicable.
- Once your request is reviewed and approved, we will provide detailed instructions on how to return the product.
Refunds
After receiving and inspecting the returned lenses, we will notify you about the status of your refund. If approved, refunds (minus the applicable restocking fee, if any) will be processed to your original payment method within 5-10 business days.
Exchanges and Replacements
If your lenses qualify for return due to defects or errors on our part, we will gladly replace them at no additional charge. Please contact us immediately to arrange a replacement.
If you have any questions or require assistance, please contact our customer support team at [email protected]
Thank you for your understanding and cooperation. We appreciate your trust in our products and services.